Shipping & Returns

Return Policy

Like many retailers, we stand by our products; if an item hasn't’t met your expectations, you may send it back within 30 days of your order. We require the purchaser to pay shipping charges to return items back and up to a 15% restocking fee of the order subtotal.

On pallet orders, the purchaser must pay all freight charges for returns and pay up to a 20% restocking fee. Many of our machines offer manufacturers warranties. Before returning a product, please call 1-800-378-4777 to speak with customer service. One of our customer service reps will give you details for returning the product or contacting the manufacturer.

If you have any questions about our return policy, please, email us at info@trulinepackaging.com, visit the contact us page on our website, or call us at 1-800-378-4777.

Shipping Within the US: Returned items must be sent via UPS, FedEx, or U.S.. mail, paid by the person or entity returning the product. Please Note: We cannot accept Cods or courier deliveries.

Outside the US: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “U.S.. Goods returning” on the outside of the package.

If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.

Return of Payment Payment will be refunded once all products have been received. Please allow 2-4 business days for payment refunds to be processed.

An email will be sent confirming the refund is complete. Please note: Our Processing Center cannot accept returns in person. Mail returns to the closest warehouse instructed by a customer service representative.